Code of Conduct
Members are bound by a Code of Conduct and must maintain the highest standards of integrity and probity.
It is a mandatory requirement of membership of Responsible Wagering Australia (RWA) that members are bound by our Code of Conduct.
Breaches of the Code of Conduct may result in the imposition of sanctions, including monetary penalty or termination of membership.
Since the inception of the Code of Conduct, a number of key industry proposals from previous versions have been given formal effect by state, territory and Commonwealth acts of parliament and regulation. This highlights the strong commitment by Australia’s licensed online wagering service providers to a responsive and effective legislative model.
Previous iterations of the Code included commitments to deposit limits; prohibition on links to payday lenders; suspension of accounts in the absence of identity verification; and, significant reforms around the volume and placement of advertising.
Successful delivery of these reforms highlights that the Code of Conduct is a dynamic document subject to ongoing review in line with best practice regulation.
Are committed to funding independent research to ensure accurate and representative information is made available to the community, policy makers and industry regarding the prevalence and impacts of online wagering in Australia.
Agree to implement evidence-based, global best practice in responsible gambling and harm minimisation, whether or not required by regulators – using research, third-country experience and other information to identify what should be done.
Will promote the industry’s contribution to innovation, employment and the economy generally.
Will continue to work for rational, technology-neutral regulation of the whole Australian market, to underpin consumer protection, the funding of sports and racing bodies, integrity, choice and economic growth.
Are committed to working with the National Integrity of Sport Unit to assist National Sports Organisations to which product fees are not payable, in the fight against offshore betting threats to the integrity of Australian sport.
Will investigate, and where feasible, implement the following minimum harm‑minimisation standards to ensure their services are offered responsibly:
- Cross-operator, national, self-exclusion amongst, and available to customers via a single form across all, RWA members,
- A ‘time out’ facility, allowing customers to take a break from wagering for periods defined by the customers themselves, and
- Provision of access to information and account statements (including time played reminders, etc.).
Will apply the following:
- the display of an RWA standardised responsible gambling logo and message on all its websites and advertising;
- all websites and social media pages will carry prominent responsible gambling messages;
- all social media channels will carry regular standalone responsible gambling posts; and
- promote, by direct customer communication, its responsible gambling tools on an annual basis.
Will offer comprehensive training in the responsible service of wagering to all employees within three (3) months of commencement and refreshed on a 12‑month basis thereafter.
Will take a zero-tolerance approach to abuse or harassment of athletes, sporting professionals or participants in the racing industry; and
- will seek the assistance of controlling bodies and player representatives to give effect to this commitment; and
- will remove those engaging in unacceptable behaviour from member platforms where possible.
are committed to a nationally consistent approach to reducing the volume of all forms of static high-impact gambling advertising which is readily viewable by minors (e.g. public transport advertising and advertising in close proximity to schools).
Any proposed commitment and / or consumer protection measure or similar contained herein which if entered into, or given effect to, could constitute a cartel or anti-competitive agreement related offence under Australian law will only be committed to and / or implemented if authorised by the ACCC.