Code of Conduct
Members are bound by a Code of Conduct and must maintain the highest standards of integrity and probity.
It is a mandatory requirement of membership of Responsible Wagering Australia (RWA) that members are bound by our Code of Conduct.
Breaches of the Code of Conduct may result in the imposition of sanctions, including monetary penalty or termination of membership.
Since the inception of the Code of Conduct, a number of key industry proposals from previous versions have been given formal effect by state, territory and Commonwealth acts of parliament and regulation. This highlights the strong commitment by Australia’s licensed online wagering service providers to leading the way in developing evidence based policy.
RWA members
Committed to funding independent research to ensure accurate and representative information is made available to the community, policy makers and industry regarding the prevalence and impacts of online wagering in Australia.
Safer gambling is at the forefront of RWA members’ business
practices, and we are unwavering in our commitment to offering
a comprehensive suite of safer gambling tools and consumer
protections. Our goal is to empower customers to make informed
decisions based on their individual situation and to minimise
the risk of gambling harm. We believe that giving customers control
over their gambling experience is essential in cultivating a safe
and responsible wagering environment. RWA members are dedicated to delivering high standards of
consumer protection, ensuring that all customers have access
to the information, tools and support they need for a safe
gambling experience. Many of the tools pioneered by RWA
members have been adopted as
government policy (including through the
NCPF). We continue to lead in this space,
investing in new technology, data-driven
interventions, and personalised tools that
evolve with customer needs and emerging
evidence.
Will promote the industry’s contribution to innovation, employment and the economy generally.
Will continue to work for rational regulation of the whole Australian market, to underpin consumer protection, the funding of sports and racing bodies, integrity, choice and economic growth.
Are committed to working with the National Integrity of Sport Unit to assist National Sports Organisations to which product fees are not payable, in the fight against offshore betting threats to the integrity of Australian sport.
Will work with ACMA, payment providers, government, sports, racing bodies, social media platforms and international counterparts to prevent the proliferation of illegal offshore gambling providers that offer no consumer protections and contribute nothing to Australian sport, racing or the economy.
Read more about illegal offshore gambling and recommendations from H2 Gambling Capital on how to combat offshore gambling here: Illegal Offshore Gambling | Responsible Wagering Australia
Will take a zero-tolerance approach to abuse or harassment of athletes, sporting professionals or participants in the racing industry; and
- will seek the assistance of controlling bodies and player representatives to give effect to this commitment; and
- will remove those engaging in unacceptable behaviour from member platforms where possible.
Committed to nationally consistent advertising standards that minimise exposure to gambling advertising—particularly for children and vulnerable Australians. We support targeted, evidence-based measures to reduce the overall volume of advertising, especially during live sport, in public spaces and in environments commonly accessed by at-risk groups.
At the same time, we recognise the importance of maintaining clear pathways to legal, regulated wagering services, to avoid unintentionally driving consumers toward less regulated or illegal offshore gambling markets.
Note
Any proposed commitment and / or consumer protection measure or similar contained herein which if entered into, or given effect to, could constitute a cartel or anti-competitive agreement related offence under Australian law will only be committed to and / or implemented if authorised by the ACCC.